Think for a minute how you might "skin" a voice interface.
People customize the look and feel of MP3 music players all the time. So what's to stop someone from making their current version of a conversational interface like Alexa or Siri or Google Now sound sarcastic or retro or whining or famous?
Designing conversational voice experiences isn't just about pitch, timbre, accent, and/or many other auditory attributes that distinguish one voice from another. It's about doing that PLUS enabling an AI-powered service work as advertised.
Skinning a voice interface is only one of the Human Computer Interface Design (HCI+D) threads Justin Hamacher teases out at the University of Washington. Justin and I sat down in south Lake Union's 212 Studio to talk about the current state-of-play for User Experience (UX) design for intelligent products & services, the value we are currently creating and the value we should create.
As intelligent products and systems become more powerful and more ubiquitous, design and empathy become all the more important for creating the experiences that people will adopt into their lives.